Welcome to The Reno Co. These Terms and Conditions ("Terms") govern your access to and use of our website, located at therenoco.net (the "Site"), and your purchase of any products from us. By accessing the Site, creating an account, or placing an order, you acknowledge that you have read, understood and agree to be bound by these Terms. If you do not agree with any part of these Terms, you should not use the Site or place an order. Please read them carefully and keep a copy for your records.
In these Terms, "we", "us" and "our" refer to The Reno Co. "You" and "your" refer to the person accessing the Site or placing an order. "Products" means the goods offered for sale on the Site. "Order" means a request submitted by you to purchase Products. "Content" means all text, images, descriptions, graphics, logos and other material on the Site.
You agree to use the Site only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of, the Site by any third party. You must not misuse the Site by knowingly introducing viruses, trojans, worms or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Site, the server on which it is stored, or any server, computer or database connected to it. We reserve the right to suspend or terminate your access to the Site at our discretion if we believe you have breached these Terms.
To access certain features or to place an order, you may need to create an account. You agree to provide accurate, current and complete information during registration and to keep that information up to date. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorised use of your account. We are not liable for any loss or damage arising from your failure to safeguard your login details.
We take great care to describe and display our Products accurately. However, we do not warrant that product descriptions, images, dimensions, colours, specifications or other content are always complete, current or error-free. Product images are for illustration purposes and may differ slightly from the actual product due to factors such as screen settings, manufacturing variation, or product updates. Where a product is supplied subject to specific manufacturer specifications, those specifications take precedence. You are responsible for verifying that a Product is suitable for your intended application before purchase, and we encourage you to contact us if you are unsure.
All prices are displayed on the Site and are subject to change without notice. We make every effort to ensure that prices are accurate at the time of publishing; however, errors may occasionally occur. If we discover an error in the price of any Product you have ordered, we will inform you as soon as possible and give you the option of reconfirming your Order at the correct price or cancelling it. If we are unable to contact you, we may treat the Order as cancelled. Prices may be inclusive or exclusive of applicable taxes and delivery charges as indicated during the checkout process.
When you place an Order, you are making an offer to purchase the Products subject to these Terms. We will send you an order confirmation acknowledging that we have received your Order; however, this acknowledgement does not constitute acceptance. A contract between you and us is only formed when we dispatch the Products or otherwise confirm acceptance of your Order. We reserve the right to refuse or cancel any Order for reasons including, but not limited to, product unavailability, errors in pricing or product information, suspected fraudulent activity, or limitations on quantities available for purchase.
Payment must be made in full at the time of placing your Order unless otherwise agreed in writing. We accept the payment methods displayed at checkout. By providing payment information, you represent and warrant that you are authorised to use the chosen payment method and that the information you provide is accurate. All payments are processed through secure third-party payment providers, and we do not store complete payment card details on our own systems. If your payment cannot be processed, your Order will not be accepted.
We will make reasonable efforts to deliver Products within the estimated timeframes communicated to you. However, delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by events beyond our reasonable control, including courier delays, adverse weather, or supply chain disruptions. Risk in the Products passes to you upon delivery. Please inspect your delivery promptly upon receipt and report any visible damage or discrepancies in accordance with our Refund and Return Policy.
Legal title to the Products remains with us until we have received payment in full. Risk of loss or damage to the Products passes to you at the time of delivery. You are responsible for ensuring that someone is available to receive and safely store the Products upon delivery, and that the delivery location is accessible and suitable for the size and nature of the Order.
Nothing in these Terms excludes, restricts or modifies any rights or remedies you may have under applicable consumer protection laws, including the Australian Consumer Law, that cannot lawfully be excluded. Our Products may come with guarantees that cannot be excluded under those laws. To the extent permitted by law, any additional manufacturer warranties are provided by the relevant manufacturer and are subject to their terms. Where you are entitled to a remedy under consumer law, we will honour that remedy in accordance with the law.
To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential or punitive loss or damage, or for any loss of profits, revenue, data or goodwill, arising out of or in connection with your use of the Site or your purchase of Products. Where our liability cannot be excluded but can be limited, our total liability is limited, at our option, to the resupply of the relevant Products or the payment of the cost of resupplying them. Nothing in these Terms limits liability that cannot be limited by law.
All Content on the Site, including the design, layout, text, graphics, logos, images and software, is owned by or licensed to The Reno Co and is protected by intellectual property laws. You may access and use the Content for the purpose of browsing and purchasing Products, but you must not reproduce, distribute, modify, republish or exploit any Content for commercial purposes without our prior written consent.
You agree to indemnify and hold harmless The Reno Co, its officers, employees and agents from and against any claims, liabilities, damages, losses and expenses, including reasonable legal fees, arising out of or in any way connected with your breach of these Terms or your misuse of the Site or the Products.
The Site may contain links to third-party websites or resources. These links are provided for your convenience only. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.
We may revise these Terms from time to time to reflect changes in our business, the law or our practices. The updated Terms will be posted on this page with a revised effective date, and they will apply to any Orders placed after they are posted. We encourage you to review these Terms periodically so that you remain aware of any changes.
From time to time we may offer promotions, discount codes, vouchers or special pricing. These offers are subject to their own specific terms, which may include eligibility requirements, minimum spend thresholds, expiry dates, and exclusions on certain products or categories. Promotions cannot be combined unless expressly stated, have no cash value, and cannot be applied retrospectively to orders already placed. We reserve the right to withdraw, amend or extend any promotion at our discretion, and to cancel orders where we reasonably believe a promotion has been misused or obtained fraudulently.
We will not be liable for any failure or delay in performing our obligations where that failure or delay results from events beyond our reasonable control. Such events include, but are not limited to, natural disasters, extreme weather, fire, flood, pandemic, government action, strikes, transport disruptions, supplier failures, and interruptions to utilities or telecommunications. In such circumstances, we will make reasonable efforts to minimise the impact and to resume normal performance as soon as practicable.
If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be severed to the extent necessary, and the remaining provisions will continue in full force and effect. Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision, and no waiver will be effective unless made in writing.
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to a third party, for example in connection with a sale or restructuring of our business, without affecting your rights. These Terms, together with our Privacy Policy, Refund and Return Policy, and Cancellation Policy, constitute the entire agreement between you and us regarding your use of the Site and supersede any prior agreements or understandings.
These Terms are governed by the laws applicable in Australia. Any disputes arising in connection with these Terms or your use of the Site will be subject to the jurisdiction of the courts of Australia, without prejudice to any consumer rights you may have to bring proceedings in your local jurisdiction.
If you have any questions about these Terms and Conditions, please contact us through our website at therenoco.net or by email at enquiries@therenoco.net. We are committed to resolving any concerns promptly and fairly, and we welcome your feedback.
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