The Reno Co ("we", "us", "our") is committed to protecting your privacy and handling your personal information in an open and transparent manner. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our website at therenoco.net, create an account, place an order, or otherwise interact with us. We handle personal information in accordance with applicable privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where they apply. By using our Site, you consent to the practices described in this Policy.
We collect personal information that you provide to us directly and information that is generated automatically when you use our Site. The personal information we may collect includes your name, billing and delivery addresses, email address, telephone number, order history, and any other information you choose to provide when contacting us or completing forms. When you make a purchase, payment information is collected and processed securely by our third-party payment providers; we do not store complete card numbers on our systems.
We also automatically collect certain technical information, such as your IP address, browser type, device information, operating system, referring website, the pages you view, and the dates and times of your visits. This information helps us understand how our Site is used and how we can improve it.
We collect personal information directly from you when you register an account, place an order, subscribe to our communications, complete a contact or enquiry form, participate in promotions, or otherwise communicate with us. We collect technical information automatically through cookies and similar technologies. In some cases, we may receive information about you from third parties, such as payment processors, delivery partners, or analytics providers, in connection with the services they provide to us.
We collect and use your personal information for purposes that are reasonably necessary for our business functions and activities. These purposes include processing and fulfilling your orders; arranging delivery; communicating with you about your orders, enquiries and account; providing customer support; managing returns, refunds and warranty claims; improving our products, services and website; personalising your experience; sending you marketing communications where you have consented or where otherwise permitted by law; detecting and preventing fraud; and complying with our legal obligations.
With your consent, or where otherwise permitted by law, we may send you marketing communications about our products, promotions and news that may be of interest to you. You can opt out of receiving marketing communications at any time by using the unsubscribe link included in our emails or by contacting us directly. Please note that even if you opt out of marketing communications, we may still send you essential transactional messages relating to your orders and account.
We do not sell your personal information. We may disclose your personal information to trusted third parties who assist us in operating our business and serving you, including payment processors, delivery and logistics providers, IT and hosting service providers, marketing and analytics partners, and professional advisers. These parties are only permitted to use your information to perform the services we have engaged them for, and they are required to protect it. We may also disclose your information where required or authorised by law, to protect our rights or property, to prevent fraud, or in connection with the sale or restructuring of our business.
Our Site uses cookies and similar technologies to enhance your browsing experience, remember your preferences, keep items in your shopping cart, analyse Site traffic, and support marketing activities. Cookies are small text files stored on your device. You can control or disable cookies through your browser settings; however, doing so may affect the functionality of the Site and your ability to use certain features. By continuing to use our Site with cookies enabled, you consent to our use of cookies as described in this Policy.
We take reasonable steps to protect your personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. These measures include secure server infrastructure, encryption of sensitive data in transit, access controls, and ongoing monitoring of our systems. While we strive to protect your information, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security. You also play an important role in keeping your information safe by maintaining the confidentiality of your account credentials.
We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, tax or reporting requirements. When personal information is no longer required, we will take reasonable steps to securely destroy it or permanently de-identify it. The length of time we retain information varies depending on the nature of the information and the purpose for which it is held.
You have the right to request access to the personal information we hold about you and to request that we correct any information that is inaccurate, out of date, incomplete, irrelevant or misleading. You can update much of your account information directly through your account on the Site. For other requests, please contact us using the details below. We will respond to your request within a reasonable period and in accordance with our legal obligations. In some circumstances, we may be permitted to decline a request, in which case we will explain our reasons where required to do so.
Some of the third-party service providers we use may store or process personal information outside your country of residence. Where this occurs, we take reasonable steps to ensure that those providers handle your personal information in a manner consistent with applicable privacy laws and the protections set out in this Policy.
We may use analytics services to help us understand how visitors interact with our Site, including which pages are most popular, how customers navigate through the purchase process, and where we can improve. These services may use cookies and similar technologies to collect aggregated, and in some cases individual, usage information. We may also use advertising and remarketing technologies to show you relevant products and offers on our Site and on third-party platforms. Where required, we will obtain your consent for these activities, and you can manage your preferences through your browser settings or the opt-out tools provided by the relevant platforms.
You have meaningful control over your personal information. You can review and update your account details at any time by logging in to your account. You can opt out of marketing communications using the unsubscribe links we provide. You can manage cookies through your browser. And you can contact us to request access to, or correction of, the information we hold about you. We want you to feel confident and in control when you interact with us, and we will always do our best to honour your preferences.
Our Site may contain links to third-party websites and may allow interaction with social media platforms. This Privacy Policy applies only to our Site. We are not responsible for the privacy practices or content of third-party websites or platforms, and we encourage you to review their privacy policies before providing them with any personal information. Any information you choose to share publicly through social media is governed by the terms and privacy settings of those platforms.
Our Site and products are intended for use by adults. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps to remove that information.
If you believe that we have breached your privacy or mishandled your personal information, please contact us so that we can investigate and respond. We take privacy complaints seriously and will work with you to resolve the matter promptly and fairly. We will acknowledge your complaint, investigate the circumstances, and provide you with a written response within a reasonable period. If you are not satisfied with our response, you may be entitled to escalate your complaint to the relevant privacy regulator in your jurisdiction.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. The updated Policy will be posted on this page with a revised effective date. We encourage you to review this Policy periodically to stay informed about how we are protecting your information. Your continued use of the Site after any changes are posted constitutes your acceptance of the updated Policy.
If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us through our website at therenoco.net or by email at enquiries@therenoco.net. We are committed to addressing your privacy enquiries promptly and respectfully.
You need to Sign in to view this feature
This address will be removed from this list
english
